Meet The Team


Kanwar Singh Ratra


GDC: 76329

Kanwar qualified as a dental surgeon at Liverpool Dental School in 1999 and went on to gain his membership to the Faculty of General Dental Practitioners (London) in 2004. In 2015, he completed his Postgraduate Certificate in Medical Education from the University of Birmingham in 2015.

Kanwar is an experienced dental practitioner who is passionate about the profession, and the treatment and care he offers his patients. With nearly two decades of experience, he loves treating nervous patients and guiding them through their dental treatment journey. Most recently he has attended the Invisalign Go training course and is thrilled to be able to offer this discreet orthodontic treatment to our patients.

He was a clinical lecturer at Birmingham Dental Hospital from 2003 to 2012 and enjoys investing his time in providing quality education for patients, other dentists and healthcare professionals. Kanwar has also been elected as the President of the British Dental Association for Central Counties 2015-2017.

When not involved in dentistry, Kanwar enjoys spending time with his wife and three children.

Simon (Giles) Round


GDC: 76226

Giles qualified in 1999 from Birmingham Dental School, where he also went on to complete an MPhil in Endodontics in 2011. In addition, he gained the UCL Certificate in Endodontics from the Eastman Dental Institute.

Giles regularly lectures to dentists on a variety of endodontic subjects and has had an extract of a research project published at the International Association of Dental Research conference.

Giles has a young family and loves spending time with his wife and two daughters. He also unwinds by playing the piano.

Harriet Moss

BDS(Birm) MFGDP(UK) DipConSed

GDC: 82020

Harriet qualified from Birmingham Dental School in 2003 and achieved her MFGDP (UK) in 2005. She is now a member of the teaching faculty at Birmingham Dental Hospital, where her work involves treating anxious and special needs patients with sedation, as well as teaching sedation to undergraduate and postgraduate students. In 2009, Harriet completed the Diploma in Conscious Sedation from the University of Newcastle and was awarded the prize for the most outstanding student of the year!

Harriet’s approach to dentistry has always been to provide high-quality work in a relaxed and friendly environment to ensure her patients have the best experience possible.

Harriet has always enjoyed various active pastimes including swimming, skiing, surfing and sailing, although finding time for all this is now a little more difficult as she is mum to two adorable boys.

Madeleine Bickley


GDC: 244590

Madeleine qualified from Birmingham Dental School and joined the practice in August 2013. She was awarded the MJDF with the Royal College of Surgeons in 2016. Originally from Derbyshire, Madeleine moved to the West Midlands in 2007.

Madeleine strives to build strong relationships with her patients and provide excellent clinical care. She is committed to offering state of the art dentistry to her patients and jumps at every opportunity to participate in extra courses including those in oral surgery, periodontics and restorative dentistry. She has completed a one-year postgraduate certificate course with the prestigious Aspire Dental Academy for Advanced Operative Aesthetic & Restorative Dentistry.

She loves to keep active and socialising with her family and friends. She also enjoys watching theatrical productions and has a keen interest in cuisine.

General Medical Practitioner

Dalvinder Ratra


GMC: 6052697

Dalvinder qualified from Leicester Medical School in 2002. She trained in various medical and surgical specialities in the UK and New Zealand before becoming a GP in 2008. Dr Ratra works in a local general practice and also as a locum for practices across the Midlands.

General practice has enabled Dalvinder to widen her skillset. She has also completed Minor Surgery and Cosmetic Aesthetic training in anti-wrinkle injections and dermal fillers. Dalvinder aims to provide the highest standard of care along with a caring and relaxed approach.

In her spare time, Dalvinder loves spending time with her three children, as well as travelling and experiencing different cultures. She is also a bit of a book worm (when her children allow her to be so).


Mrs Joy Shaw

GDC: 5383


From left to right: Claire Knowles (GDC: 126391), Janine Stokes (GDC: 121285), Hannah O’Kane (GDC: 251158), Johanna Chancellor (GDC: 121293), Pat Grizzell, Dawn Rogers (GDC: 126392), Kirsten Grizzell (GDC: 121291), Claire Daw (GDC: 115585), Lisa Griffiths (GDC: 256094), and Allanah Perry.

Support Staff

From left to right: Johanna Chancellor (GDC: 121293) – Referral Coordinator, Kirsten Grizzell (GDC: 121291) – Clinical Manager, Dawn Rogers (GDC: 126392) – Administration Manager, and Janine Stokes (GDC: 121285) – Clinical Lead Nurse.


When I first went to Graham I was petrified of dentists. Now, not only do I have a fantastic smile that I am proud of for the first time in my life, I actually look forward to going to see him and his team who have been fabulous to me and have helped to build my confidence in more ways than one. Lovely people and a talented dentist - funny too! Rachel Baker
Last year I found I required four root canal fillings. I was terrified of what lay ahead; I had heard such horror stories that panic set in. I can honestly say that I found the root canal fillings totally painless and Giles was superb. He explained everything to me in detail and allayed my fears. He even had a DVD player with a screen on the ceiling so I watched the test match and also films of my choice whilst having the work done. After the anaesthetic wore off, I had only minimal discomfort that was relieved by simple analgesia. All the staff at LHDP Smilecare have been wonderful throughout my year of extensive treatment and I can honestly say I no longer dread going to the dentist. Jo Mitchell
Thank you for all the excellent treatment, i.e. Implants, titanium bridge and crowns. I truly am delighted and you really have given me back my smile. Thank you once again Diane Cocks
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